Skip Navigation

FirstCarolinaCare will no longer offer health insurance coverage after December 31, 2025. Click here to learn more.

  • Set Location
  • Find Care
  • Providers
  • Brokers
  • Newsroom
Log In
Set Location Log In
  • Medicare

    Medicare

    Get started with Medicare, find information, or shop plans

    Shop Plans Age In
    • Perks and Protections
    • Find Care
    • Drugs & Pharmacy
    • Get Answers
    • Contact Us
    • Log In
    • How to Enroll
    • Request Info
    • Group Medicare
    • File Appeal or Grievance
    • What to Do in a Disaster
    • National Coverage Determination
  • Employers

    Employers

    We specialize in building group products and programs that meet your business's evolving needs.

    Shop Employer Plans
    • Perks and Protections
    • Find Care
    • Drugs & Pharmacy
    • Get Answers
    • Contact Us
    • Log In
    • Employer Services
    • Group Medicare
  • Members

    Members

    Welcome!

    Discover Hally Health
    Log in to your account
    Go Paperless Understanding Your Health Plan

    For Medicare Members

    • Your Benefits
    • Find Care
    • Drugs & Pharmacy
    • Contact Us
    • Change Your Plan
    • File Appeal or Grievance
    • Pay Your Premium
    • Events
    • Medicare Prescription Payment Plan (M3P)

    For Employer Group Members

    • Your Benefits
    • Find Care
    • Drugs & Pharmacy
    • Contact Us
    • File Appeal
    • Plan Support Materials
  • About
woman reviewing paperwork while holding an infant

Understanding Your Health Plan

Healthcare doesn’t have to be confusing. The following resources and tools were made to help define common healthcare terms and find out what your plan includes, what services it covers and how much things will cost you:

  • Common terms and costs.
  • Example of common payments and how they work.
  • Out-of-pocket maximums.
  • Preventive vs. diagnostic services.
  • And more helpful resources.

Scroll down to discover resources made just for you. With this information in hand, you’ll feel newly empowered to take the best care of your health. And remember, we’re always just a phone call away. If you have any questions, you can reach us at the number on your health plan ID card.

Common Terms and Costs Video

Common Terms and Costs

We know health plans can be confusing – especially all those strange-sounding terms and knowing how much you might have to pay for certain things. Here’s a quick list of key terms to know. For more about these – or if you have any questions – give us a call at the number on your health plan ID card. We’re always here to help.

  • Premium: The monthly amount you pay to be on our plan.
  • Benefits: The healthcare services your health plan covers: doctor visits, routine physicals, diagnostic tests, etc.
  • Out-of-Pocket Costs: Although your plan covers these benefits, you still have to pay some or all of the costs for many of them. Out-of-pocket costs are the costs you (rather than your health plan) pay. These can include:
    • Deductible: A set amount you pay before your plan starts helping pay for your medical care or pharmacy benefits. Some plans have separate medical and pharmacy deductibles.
    • Copay: The fixed dollar amount you pay for services at a doctor's office, pharmacy or hospital.
    • Coinsurance: The percentage you pay for services at a doctor's office, pharmacy or hospital.
  • Out-of-Pocket Maximum: After you pay this amount in combined out-of-pocket costs throughout the year, your plan pays 100% of covered expenses for the rest of the year.†
    You no longer have to pay copays or coinsurance, just your monthly premium.
graphic version of all the above text graphic about out-of-pocket maximums

Preventive vs Diagnostic Services Video

graphic about preventive vs diagnostic services

More Resources

  • Glossary of Terms Learn More
  • About Us Learn More
  • Discover Hally Learn More

*All plans are different. Call the number on your health plan ID card for information about your plan’s specific benefits, coverage, costs and maximums.

**Not all plans cover a full year, and not all begin in January and end in December. Call the number on your health plan ID card for information about your plan’s specific benefit period.

Health Plan Assistant

Keyboard controls

Chat window

Move between items in the chat window
Tab key
Shift + tab key
Do action
Enter key

Chat history

Move between messages
Arrow up key
Arrow down key
Access items in message
Enter key
Move between items in a message
Tab key
Shift + tab key
Exit message
Escape key
Connectivity Status: Connecting…
Connecting…
Chat With Us
Chat With Us
First Carolina Care logo

Every effort has been made to ensure that this information is accurate. It is not intended to replace the legal source. In case of any discrepancy between this information and the legal source, the legal source will govern in all cases. Report a compliance concern or potential fraud, waste or abuse to FCCCompliance@FirstCarolinaCare.com.

All contents copyright © FirstCarolinaCare Insurance Company. All rights reserved. This site is operated by FirstCarolinaCare Insurance Company and is not the Health Insurance Marketplace site. By offering this site, we're required to meet all applicable federal laws, including the standards established under 45 CFR 155.220(c) and (d) and 45 CFR 155.260 to protect the privacy and security of personal information. We do not display all the qualified health plans being offered in your state through the Health Insurance Marketplace. For these plans, visit the Health Insurance Marketplace at HealthCare.gov.

FirstCarolinaCare Insurance Company's plans are HMO and PPO plans with a Medicare contract. Enrollment in a FirstCarolinaCare Insurance Company plan depends on contract renewal.

All contents copyright © FirstCarolinaCare Insurance Company.

Last Updated on 10/1/2024 Y0094_25_121531_M


  • Careers
  • Privacy Policy
  • Privacy Practices
  • Non-Discrimination Notice
  • Interoperability
  • Price Transparency
  • Utilization Management
  • Clinical Guidelines
  • Medical Policies
  • Plan Support Materials
  • 1095-B Tax Forms

Choose an option below

Members Employers

Searching

FirstCarolinaCare brings you plans with quality doctors and hospitals, unbelievably helpful customer service, and ways to save in North Carolina.

×

Leaving FirstCarolinaCare

You're leaving this website to go to another site.