Appeals

If you have a complaint or are unhappy with coverage for care or a service being denied, in certain situations, you have the right to file an appeal to review the denial again.

To start an appeal:

• Call the Member Services number on your health plan ID card.
• For urgent appeals, call us at (800) 500-3373.
• Fax us at (217) 902-9708.
• Mail us your appeal in writing to:
  ATTN: Appeals Dept
  FirstCarolinaCare
  3310 Fields South Drive
  Champaign, IL 61822