Announcement
Effective January 1, 2026, FirstCarolinaCare ceased operating all lines of business.
What this means for you.
If you had coverage with FirstCarolinaCare, your coverage ended by December 31, 2025. If you need access to information about your prior coverage, please see the resources below.
Members
If you have a Hally/MyChart account, log in to access your coverage details, claims and explanation of benefits. Your account will be available until December 31, 2026.
If you do not have a Hally/MyChart account, or you need assistance, please contact member services at (800) 481-1092 or email us at FCCCustomerService@FirstCarolinaCare.com.
If you have a complaint, or if you’re unhappy with coverage for care or a service being denied, in certain situations, you have the right to file an appeal to review the denial again. Click here to start an appeal.
Customer Service is available Monday-Friday, 8 a.m. to 5 p.m. local time. Voicemail is used for holidays and weekends. Customer Service is closed on New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day and Christmas Day.
Mailing Address:
FirstCarolinaCare Insurance Company
ATTN: Customer Service
3310 Fields South Dr.
Champaign, IL 61822
Providers
Brokers
If you need assistance contact broker services at BrokerServices@FirstCarolinaCare.com.
Employer Group Admin
If you need assistance contact employer group administration at FCCClientSupport@FirstCarolinaCare.com.
